• If you want to change or cancel an order, please contact us as soon as possible. We’ll do our best to accommodate changes before shipping confirmation, though some changes may cause a delay. Unfortunately, we cannot change or cancel special orders or orders that have already shipped. If your order has shipped, you may also contact us for help.

• Return Requirements:
  To qualify for a return, items must:
  ✔ Be in original condition (unused, with tags)
  ✔ Include original packaging, accessories, user manual, and any promotional gifts
  ✔ Be pre-approved by our customer service before returning
• Return Shipping:
  For non-quality-related returns, the buyer is responsible for return shipping costs. Refunds cover the product price only (excluding shipping fees).
• Non-Returnable Items:
  - All custom products do not support returns.
  - All Clearance Items are Final Sale and are not eligible for return or exchange.
  - Items missing original packaging or with severe packaging damage
  - Contact-related pet items (e.g., pet water fountains, bowls, feeders) to prevent cross-infection
• How to File a Damage Claim:
  Report within 30 days of delivery.
  Contact us at service@happyandpolly.com.
  Provide: Photos/videos of the item in its original packaging, the order number, and proof of purchase.

• Please check your order as soon as it arrives. If your item is damaged, defective, or mis-shipped, you are eligible for a replacement or full refund, including shipping.
• How to File a Damage Claim:
  Report within 7 days of delivery.
  Contact us at service@happyandpolly.com.
  Submit a claim via Seel if you purchased Worry-Free Delivery.
  Provide: Photos/videos of the item in original packaging, order number, and proof of purchase.

• Domestic orders: Report after 30 days from fulfillment.
  International orders: Report after 60 days.
• How to File a Missing Package:
  Contact us at service@happyandpolly.com.
  Submit a claim via Seel if you purchased Worry-Free Delivery.
  Provide: Photos/videos of the item in original packaging, order number, and proof of purchase.

Items covered by Return Assurance can be returned for a full refund if you later find they don’t meet your expectations, or you don’t want them anymore. You can learn more about 

1. What should I do if my order arrived damaged?

If you purchased Worry-Free Delivery with your order, you can report an issue within 7 days of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.

2. What should I do if my order was stolen after delivery?

If you purchased Worry-Free Delivery with your order, you can report an issue within 7 days of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.

3. What should I do if my order was lost during delivery?

If you purchased Worry-Free Delivery with your order, you can report a loss 30 days after placing your order of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.

4. How long do I have to report a shipping issue?

If you purchased Worry-Free Delivery with your order, you have 7 days from the date of delivery to report theft or damage and can report a loss for domestic orders between 30 and 60 days after placing the order .

5. When will I receive my Worry-Free Delivery payout?

If your shipping issue has been accepted, then it will be dependent on your method of payout:

Direct Deposit: 1-3 business days following return acceptance
PayPal Transfer: 1 hour following return acceptance
Venmo Transfer: 1 hour following return acceptance

6. Can I change my order after it is placed?

If you purchased Worry-Free Delivery with your order, then Seel will send you a confirmation of your Worry-Free Delivery purchase via email. Worry-Free Delivery is not refundable unless the entire order is canceled.